Order Processing Time

All orders are processed within 1–3 business days.

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Shipping Time

Delivery times vary depending on destination and may range between:

7–15 business days (average)

Delays may occur due to customs, carrier issues, or high demand periods.

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Tracking

Once shipped, customers will receive a tracking number via email.

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Customs & Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country.

Carbon Atelier is not responsible for delays caused by customs processing.

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💳 REFUND & RETURN POLICY

Returns

Customers may request a return within 14 days of delivery.

Items must be unused, in original packaging, and in resellable condition.

Return shipping costs are the responsibility of the customer unless the item is defective.

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Non-Returnable Items

The following items are non-refundable:

• Used or installed products

• Custom-made or personalized items

• Clearance or discounted items

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Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and order number.

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Refund Processing

Refunds are processed within 5–10 business days after returned item inspection.

Original shipping fees are non-refundable.