Shipping policy
SHIPPING, RETURNS & REFUND POLICY
Order Processing & Production Time
Most Carbon Atelier products are handcrafted or made to order and undergo individual quality control before shipment.
For this reason, please allow approximately 5–10 business days for production, preparation, and quality inspection before your order is shipped.
Processing times are separate from the estimated shipping/transit times shown below.
During periods of high demand, custom orders, or for particularly complex carbon fiber components, additional production time may occasionally be required.
Our priority is to ensure that every component is properly manufactured, inspected, and prepared before leaving our facility.
Shipping Time
Once production and processing are complete, estimated delivery time is generally:
7–15 business days
Delivery times are estimates and may vary depending on destination, customs processing, carrier operations, weather conditions, or other circumstances outside our direct control.
Customers will receive tracking information once their shipment has been dispatched.
Multiple Items & Separate Shipments
If your order contains multiple different products or components, they may be produced, fulfilled, and shipped separately.
As a result, items from the same order may arrive in different packages and on different dates. Receiving only part of an order does not necessarily mean that the remaining items are missing.
Separate tracking information may be provided for each shipment when available.
However, when multiple components are purchased as part of a single complete kit for the same vehicle/product configuration, we generally aim to ship the complete kit together whenever possible.
In some circumstances, including production schedules, package size restrictions, logistics requirements, or carrier limitations, even components belonging to the same order may need to be shipped separately.
Handcrafted Carbon Fiber Products
Many Carbon Atelier products are handcrafted carbon fiber components rather than mass-produced items.
Production involves multiple stages, which may include molding, curing, finishing, polishing, and quality inspection.
Because of this process, customers should consider both:
Production/processing: approximately 5–10 business days
Shipping/transit: approximately 7–15 business days after dispatch
Please take these timeframes into consideration before placing your order.
Tracking
Once an item has been shipped, available tracking information will be sent to the email address associated with the order.
For orders shipped in multiple packages, customers may receive more than one tracking number.
Tracking information may take a short period to update after the carrier receives the shipment.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Carbon Atelier is not responsible for delays caused by customs clearance or local import procedures.
REFUND & RETURN POLICY
Returns
Customers may request a return within 14 days of delivery.
Items must be unused, uninstalled, in their original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or an incorrect item was supplied.
Non-Returnable Items
The following items may not be eligible for return or refund:
- Used or installed products
- Custom-made or personalized products
- Products manufactured specifically for a customer's requested configuration
- Clearance or final-sale items
This does not affect any rights that cannot legally be excluded under applicable consumer protection laws.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photographs of the affected area
- Photographs of the complete product
- Photographs of the external packaging
- Photographs of the internal packaging
- A short video showing the issue when necessary
Please retain the product and all original packaging while the claim is being reviewed.
Our team will review the documentation and determine the appropriate resolution based on the circumstances, which may include repair, replacement, replacement components, or refund where applicable.
Please do not install or modify a product that has arrived damaged before contacting us, as doing so may affect our ability to investigate the issue.
Refund Processing
Approved refunds are processed to the original payment method.
Please allow up to 30 business days for refund processing where an inspection or return of the product is required.
Original shipping fees are generally non-refundable except where required by applicable law or where otherwise approved by Carbon Atelier.
Questa versione ti copre molto meglio anche operativamente. In particolare ho aggiunto la parte fondamentale:
5–10 business days production → THEN 7–15 business days shipping.
E ho evitato di scrivere che i kit completi “vengono sempre spediti insieme”, perché ti si potrebbe ritorcere contro. Ho scritto che generally aim to ship the complete kit together, ma che per ragioni logistiche può comunque essere diviso.
Una cosa importante per il chargeback attuale: questa nuova versione non va presentata come se fosse la policy che Ben aveva accettato al momento dell'ordine, se la stai pubblicando oggi. Per Ben utilizziamo la vecchia policy che effettivamente esisteva quando ha acquistato.